FAQs
Orders
How do I place an order?
You can place an order through our website by selecting your desired candles, adding them to your cart, and proceeding to checkout. We accept all major credit cards and PayPal.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact our customer service team immediately for assistance.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please contact our business team at support@wickweebs.com for more information.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order status by logging into your account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.
Can I add a gift note to my order?
Yes, you can add a personalized gift note during checkout. The note will be included with your order.
Products
How long do your candles last?
Our candles typically last 30–40 hours depending on the size and burning conditions. Each product page lists the estimated burn time.
Are your candles made with natural ingredients?
Yes, we use soy wax and natural essential oils in our candles. We never use paraffin wax or synthetic fragrances.
Do you offer custom scents?
Currently, we don't offer custom scents, but we're always adding new character-inspired fragrances to our collection.
Are your candles safe for pets?
While our candles are made with natural ingredients, we recommend keeping them away from pets and never leaving burning candles unattended.
How should I care for my candle?
Trim the wick to 1/4 inch before each burn, burn for 2–3 hours at a time, and keep the wax pool free of debris.
Do you offer refills for your candles?
Yes, we offer refill wax for most of our candle designs. You can find these in the "Refills" section of our shop.
Are your candles made in the USA?
Yes, all our candles are hand-poured in our Los Angeles studio.
Do you offer seasonal collections?
Yes, we release special seasonal collections throughout the year, including holiday-themed candles and limited edition character releases.
Shipping
How much does shipping cost?
Standard shipping starts at $5.99. Free shipping is available on orders over $50.
How long does shipping take?
Orders typically ship within 1–2 business days. Domestic delivery takes 3–5 business days.
Do you ship internationally?
Yes, we ship to most countries. International shipping rates and delivery times vary by location.
Can I expedite my shipping?
Yes, we offer express shipping options at checkout for faster delivery.
Do you ship to PO boxes?
Yes, we can ship to PO boxes within the United States.
What happens if my package is lost?
We fully insure all shipments. If your package is lost, we'll work with the carrier to locate it or send a replacement.
Do you offer local pickup?
Yes, local pickup is available at our Los Angeles studio. Select this option during checkout.
How are your candles packaged?
Our candles are carefully packaged in eco-friendly materials with proper padding to prevent damage during shipping.
Returns
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide a return shipping label.
Are shipping costs refundable?
Original shipping costs are non-refundable. Return shipping is free for defective items.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.
What if my candle arrives damaged?
Contact us immediately with photos of the damage. We'll send a replacement at no cost.
Can I exchange my candle for a different scent?
Yes, you can exchange for a different scent within 30 days of delivery.
Do you offer store credit?
Yes, you can choose store credit instead of a refund for your return.
What items are non-returnable?
Used candles, sale items, and gift cards are non-returnable.
Account
How do I create an account?
Click the "Account" icon in the top right corner and select "Create Account" to get started.
What are the benefits of having an account?
Account holders can track orders, save favorite items, earn rewards points, and access exclusive offers.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
Can I change my email address?
Yes, you can update your email address in your account settings.
How do I update my shipping address?
You can update your shipping address in your account settings or during checkout.
How do I view my order history?
Log into your account and click on "Order History" to view all past orders.
Can I save items to a wishlist?
Yes, you can create and manage wishlists in your account.
How do I unsubscribe from emails?
Click the "Unsubscribe" link at the bottom of any marketing email or update your preferences in account settings.
Candle Care
How should I care for my candle?
To properly care for your Wick Weebs candle, trim the wick before each use, allow full wax melt on first burn (minimum 1 hour), burn no more than 3 hours per session, and store in a cool, dry place.
How long should I burn my candle for?
Limit burn time to no more than 3 hours per session to preserve fragrance quality and prevent overheating.
Why should I trim the wick?
Trimming the wick before each use promotes an even burn and reduces soot production.
What is tunneling and how do I prevent it?
Tunneling occurs when the wax doesn’t melt evenly. Prevent it by allowing the wax to melt across the full surface during the first burn.
How should I store my candles?
Store your candle in a cool, dry place at room temperature. Avoid exposure to extreme temperatures.